FAQ for your visit to the Märklineum
When is the Märklineum open?
The Märklineum is open Tuesday through Sunday from 10 am - 6 pm. It is closed on Monday. Any special opening hours will be communicated in time.
When is the store open and do I have to pay admission to visit the store?
The store is open at the same time as the Märklineum (see above). However, on Sundays the product range is not fully available. Admission to the store is free of charge.
Is the bistro open?
The bistro is open daily from 11 am to 5 pm. You can find current offers directly on site.
Where can I buy tickets?
Tickets can be purchased online at Tickets - Maerklineum.We have put an instruction video online for you.
Have you already purchased a voucher?
Please redeem your voucher online under Tickets - Maerklineum into a valid ticket.
What special exhibition is currently running?
There is currently an exhibition of the company Steiff.
Are dogs / other animals allowed in the store?
Dogs are allowed in the store on a leash.
Are dogs / other animals allowed in the exhibition / model railroad?
With the exception of guide dogs, animals are not allowed.
Frequently asked questions about your visit during the Corona pandemic.
Please note that these regulations apply when the incidence rate is less than 50.
Do I need a negative Corona test result for my visit?
No, you can visit the Märklineum without a prior Corona test. Nevertheless, participation and access prohibitions apply to certain persons (see below).
Do I need a booked appointment for my visit?
Tickets can currently only be purchased online at Tickets - Maerklineum.We have put an instruction video online for you.
If you are at the ticket office without a ticket, you are welcome to buy your ticket at the ticket office, provided that tickets are available.
Is there a ban on access for certain people?
According to the Corona Ordinance, there is a ban on participation and entry for people,
a. who are or have been in contact with a person infected with the Corona virus, if 14 days have not elapsed since the last contact; or
b. who have the typical symptoms of an infection with the Corona virus, namely smell and taste disorders, fever, cough and sore throat, or
c. who have been in a high-risk area at any time within 10 days prior to the visit to the Märklineum or in a high-incidence or virus-variant area 14 days prior to the visit.
A list of risk areas can be found here.(Link: www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/Risikogebiete_neu.html/
With how many persons/households may I visit the Märklineum?
Currently, you may visit the museum with a maximum of 15 people from up to four households.
Children of the two households up to and including 13 years of age and recovered and vaccinated persons do not count. Couples who do not live together count as one household.
What regulations apply when incidence levels increase?
Relaxations are withdrawn by local authorities when the incidence rate exceeds 50 for three consecutive days. When the incidence rate exceeds 100, the Märklineum must close again as part of the “federal emergency brake”. When the incidence rate is between 50 and 100, the following rules apply:
- Access only with prior booking
- Admission only for fully vaccinated, recovered and negatively tested persons.
- Maximum group size: 5 people from up to 2 households
Will my personal data be collected for the visit and where can I find the required form?
Yes, according to the Corona Ordinance of the state of Baden-Württemberg, the Märklineum is obliged to collect and store the following visitor data:
First and last name, address, date and period of attendance and, if available, telephone number or e-mail address. The data is kept for a period of four weeks and then deleted.
The data is collected automatically via the online ticket store. If you buy your ticket at the ticket office, we have prepared forms for you.
Is there a limited number of visitors per day?
In order to protect the health of visitors and employees, we make sure that not too many visitors are in the exhibition at any one time. There is therefore a limit on the number of visitors. If necessary, there may be short admission waiting times.
What health protection precautions does the Märklineum take?
The health of visitors and museum staff is a top priority. Therefore, the Märklineum has established the following behavioral recommendations and precautions, which include:
- Each level of the museum is equipped with disinfectant dispensers
- Audio guides are disinfected before and after use
- A wayfinding system will guide you through the exhibition to minimize contact with other visitors. You can walk the routes several times in your booked time slot and stay at an exhibit as long as you like.
The following additional infection control measures are currently in place:
- Compliance with the general hygiene recommendations according to the specifications of the World Health Organization and the Robert Koch Institute
- Staff wear face masks (except staff behind plexiglas protective panes)
- High cleaning frequency
- Information and awareness of visitors and staff regarding hand hygiene, coughing and sneezing etiquette.
- Limitation on the number of visitors and use of markings to maintain the safety distance of at least 1.5 m
- Access only possible with face masks. Certificates of exemption from the mask requirement will not be accepted for organizational reasons.
- Use of trained security personnel
- Cashless payment is possible at the Märklineum ticket office and in the store.
Which hygiene rules must be observed?
Please observe the hygiene rules specified by the authorities.
- Minimum distance of at least 1.5 meters
- Mandatory wearing of medical face masks when visiting the museum (children 6 years and older). Certificates of exemption from the mask requirement will not be accepted for organizational reasons.
- Wash hands regularly, do not touch your face
- Rules for sneezing and coughing etiquette
Which areas are temporarily unavailable at this time:
At the moment, the children's areas are still closed for hygienic reasons. Some interactive elements cannot be operated at the moment.
What are the restrictions on tours?
Currently, we only schedule tours for registered bus tour groups. Bus tour operators must comply with all applicable rules when conducting the trip.